User Failed Authentication Form (Automated Password Reset)
This is an instructional guide for setting up and using the automated password reset function in Avatar. To do this, you will need access to the “User Failed Authentication Question” form. Having access to the form does not mean this feature is activated. You will have to complete the setup before it will work. This function will allow users to reset their own password by answering a security question after a failed login attempt. Reset passwords are sent via e-mail to the user’s Telecare e-mail address.
Note: This is root-specific, meaning that if you have access in multiple Avatar roots, you will have to set this up separately in each of the roots to which you have access. Typically, this only applies to regional staff.
Setting Up the Avatar Automated Password Reset Functionality
The first step is to access the User Failed Authentication Form. You can use your “Search Forms” box located on your Forms & Data widget to find it.
When the form comes up, there are 7 fields, each of which is required.
You will need to authenticate these fields one at a time, and the system will reject incorrect passwords just like it does on a normal login.
- System Code: The system code you are currently logged into. (note this field is a little bugged currently and you will need to click into the Username field in order to exit)
- Username: Your username
- Password: Your password
- Activate Question: Select “Yes”
On the right side, you will enter your authentication question, the answer to that question and your Telecare e-mail address.
- Failed Authentication Question: This can be anything you like, but be sure to choose a question that only you can answer.
- Failed Authentication Question Answer: The answer to your question – please bear in mind that Avatar will want the answer exactly as typed. So capitalization, punctuation and spaces matter.
- Email Address: Must be a Telecare e-mail. If you do not have a Telecare e-mail address, you cannot use this feature and must call the Help Desk for Avatar password resets. Make certain you type it in correctly.
- Test Email: This allows you to test the feature before actually activating it once you have typed in your Telecare e-mail. Please allow several minutes for the test e-mail to come through. If you do not see it after several minutes, please remember to check your junk/spam folder! The e-mail will look like this:
Once finished, click your “Submit” button. The question will then be activated, and will appear on your next failed login attempt. Whenever you are logged into Avatar, you can access this form and change your question by repeating the above steps, or you can deactivate your question.
Using the Avatar Automated Password Reset Functionality
This is how the feature will work upon a failed Avatar login. Upon entering an incorrect password, the system will ask if you would like to answer your failed authentication question.
Important: Answering “No” will result in a “Login Failed” message and you can attempt to re-enter your password without a reset. Keep in mind, that it still counts towards the eight (8) failed login attempts you are allowed before the system automatically deactivates your password. Using up your allotted attempts will necessitate a call to the Help Desk to reactivate your account and reset your password.
If you would like to continue, answer “Yes,” and the system will then ask your authentication question.
Answering incorrectly will result in a “Login Failed” message, but answer correctly and Avatar will send you a temporary password.
Although the e-mails often arrive very quickly, as with the test e-mail, please allow several minutes for the reset password e-mail to arrive, and check your junk/spam folders if it does not.
Note: Upon entering this temporary password, you will be required to enter a new one. You will not be able to reuse a password that you have used in the last 180 days.
Upon successfully submitting a new password, you will enter Avatar as normal.
Help Desk
The Help Desk will retain their ability to reset Avatar passwords, and should be called if attempting to use this feature is unsuccessful. However, neither the Help Desk nor Avatar Support has the ability to see your authentication question or know the answer to the question you’ve set up. This feature is 100% user-based.
Should you need to further support, they can be reached 24/7 at:
1-800-930-5952, or
Related articles