Install Web Scanning Cloud Toolkit - scanning error

Owned by Daniel Smith
Last updated: May 05, 2022
1 min read

Problem

This error message can occur when users are attempting to scan documents into Avatar using a desktop scanner (it does not occur when uploading via document import), and looks like this:

Solution

The Perceptive Experience Web Scan installation needs to occur, and other installs may be necessary if not already present. Contact Help Desk at helpdesk@telecarecorp.com or 800-930-5952 for this. 

Support Information

The guide for the install along with the location of the install files is here: Perceptive Installation Guide