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This guide is to assist with resetting passwords for an OrderConnect user. This process has a few steps involved – as if OrderConnect is accessed via the Avatar application, the passwords must be in sync in order for OrderConnect to properly launch and log in the user.
For an OrderConnect user, any password issue with OrderConnect means these steps must all be followed. Please note that your regular Avatar password is passwords for Avatar are separate and can be managed on its their own, and changes there do not affect the passwords for OrderConnect.
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- Click “Request Reset,” the reset password will be sent to your Telecare e-mail. Note that no other e-mail addresses are allowable for this function, and this will be input into the system upon your account creation by the administrator.
- Follow the link contained in the e-mail to reset your password.
Storing your OrderConnect password within Avatar (for those that log direct into OrderConnect, please ignore)
To repeat, this is not your regular Avatar password, this is a password specifically for launching OrderConnect from Avatar. This password must match the OrderConnect password you just reset.
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